RETURN POLICY

Effective Date: ___________________

At KENYPLUS, we are committed to ensuring fair and secure transactions for both buyers and sellers. This Return Policy outlines the conditions under which products may be returned through the KENYPLUS platform.

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1. ELIGIBILITY FOR RETURNS

A product may be returned only if:

• The product delivered is different from the product ordered.

• The product does not match the seller's description.

• The seller delivered the wrong product, model, size, color, or quantity.

• The product is defective or damaged before delivery due to the seller's negligence.

• The product is counterfeit or fake when advertised as genuine.

• The seller shipped an incorrect item.

All return requests are subject to review and approval by KENYPLUS.

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2. PRODUCTS THAT CANNOT BE RETURNED

Returns will not be accepted if:

• The buyer changes their mind after purchase.

• The product matches the seller's description and was delivered correctly.

• The buyer ordered the wrong product.

• The buyer fails to read the product description before placing the order.

• The product has been used, altered