my privacy policy

 PRIVACY POLICY & BUYER/SELLER PROTECTION POLICY

Effective Date: ___________________

Welcome to KENYPLUS.

KENYPLUS is committed to providing a secure, transparent, and trusted marketplace where buyers and sellers can confidently advertise, promote, showcase, buy, and sell products and services. Your privacy, security, and satisfaction are our top priorities.

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1. OUR COMMITMENT

KENYPLUS is dedicated to creating a safe marketplace for everyone. We protect both buyers and sellers through our secure Escrow Payment System and by enforcing strict marketplace policies.

We do not tolerate fraud, scams, deceptive practices, or dishonest transactions.

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2. INFORMATION WE COLLECT

To provide our services, we may collect:

• Full name

• Email address

• Phone number

• Delivery address

• Business information

• Payment information

• Product listings

• Transaction history

• Device and login information

This information helps us verify accounts, process transactions, improve security, and provide customer support.

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3. HOW WE USE YOUR INFORMATION

KENYPLUS uses your information to:

• Create and manage your account

• Process purchases and payments

• Protect buyers and sellers

• Verify identities

• Prevent fraud

• Improve our services

• Resolve disputes

• Communicate important updates

We do not sell your personal information to third parties.

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4. ESCROW PAYMENT PROTECTION

KENYPLUS uses an Escrow Payment System to protect both buyers and sellers.

Instead of sending money directly to the seller, the buyer's payment is securely held by KENYPLUS until the transaction is successfully completed.

The seller is notified that payment has been secured before shipping the product or providing the service.

Funds are only released after the buyer confirms that the product or service has been received and meets the agreed description.

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5. REFUND POLICY

Customer satisfaction is very important to us.

If a buyer receives:

• A damaged product

• A defective product

• The wrong product

• An incomplete order

• A product that is significantly different from its description

• A service that was not delivered as agreed

the buyer has the right to report the issue to KENYPLUS.

Our team will investigate the complaint by reviewing available evidence, including order details, photos, videos, delivery records, and communication between the buyer and seller.

If KENYPLUS determines that the complaint is valid, the buyer will receive a full or partial refund, depending on the circumstances.

Refunds will only be issued after our investigation confirms that the buyer's claim is genuine.

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6. BUYER RESPONSIBILITIES

Buyers agree to:

• Provide accurate delivery information.

• Make payments through the official KENYPLUS platform.

• Confirm receipt only after receiving and inspecting the product.

• Report any problems promptly.

• Avoid making false refund or dispute claims.

Submitting false claims may result in account suspension or permanent removal from KENYPLUS.

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7. SELLER RESPONSIBILITIES

Sellers agree to:

• Provide accurate product descriptions.

• Use genuine product images.

• Deliver the exact product ordered.

• Ship orders on time.

• Provide quality products and services.

• Communicate honestly with buyers.

Failure to meet these responsibilities may result in refunds, penalties, suspension, or permanent removal from the platform.

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8. ZERO TOLERANCE FOR SCAMS

KENYPLUS has a zero-tolerance policy for fraud and scams.

The following activities are strictly prohibited:

• Selling fake or counterfeit products.

• Sending different items than advertised.

• Accepting payment outside the KENYPLUS platform.

• False advertising.

• Identity theft.

• Fake payment confirmations.

• Fraudulent refund requests.

• Impersonation.

• Any form of deception or dishonest conduct.

Accounts involved in fraudulent activities may be suspended, permanently banned, and, where appropriate, reported to the relevant authorities.

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9. DISPUTE RESOLUTION

If a disagreement arises between a buyer and a seller, KENYPLUS will act as a neutral mediator.

Our team will carefully review all available evidence from both parties before making a fair decision.

Evidence may include:

• Photos

• Videos

• Delivery records

• Chat history

• Receipts

• Product descriptions

• Tracking information

Our goal is to ensure fairness for both buyers and sellers.

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10. KENYPLUS ROLE

KENYPLUS acts as a trusted marketplace and escrow service provider.

To maintain fairness and transparency, KENYPLUS reserves the right to:

• Hold payments while disputes are investigated.

• Request additional information from buyers or sellers.

• Approve refunds where appropriate.

• Release payments when transaction conditions have been met.

• Suspend or terminate accounts that violate our policies.

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11. SERVICE CHARGES

KENYPLUS may charge service fees to both buyers and sellers for using the platform and escrow services.

These charges help support:

• Secure payment processing

• Escrow protection

• Fraud prevention

• Customer support

• Platform maintenance

• Marketplace security

• Dispute resolution

• Continuous improvement of our services

Any applicable fees will be clearly displayed before a transaction is completed.

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12. PRIVACY & SECURITY

We implement industry-standard security measures to protect your personal information and transaction data.

While no online system can guarantee absolute security, KENYPLUS continuously works to safeguard user information and prevent unauthorized access.

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13. POLICY CHANGES

KENYPLUS may update this Privacy Policy and Buyer/Seller Protection Policy from time to time. Updated versions will be published on the platform, and continued use of KENYPLUS constitutes acceptance of any revised terms.

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14. OUR PROMISE

At KENYPLUS, we believe that trust is the foundation of every successful marketplace.

Our mission is to provide a secure environment where buyers can shop with confidence and sellers can grow their businesses with peace of mind.

We are committed to protecting every legitimate transaction, preventing fraud, resolving disputes fairly, and ensuring that every user is treated with honesty, transparency, and respect.

KENYPLUS — Secure Transactions. Trusted Marketplace. Endless Opportunities.