CANCELLATION POLICY

Effective Date: ___________________

At KENYPLUS, we strive to ensure a smooth and secure shopping experience for both buyers and sellers. This Cancellation Policy explains when and how orders may be cancelled before they are completed.

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1. ORDER CANCELLATION BY THE BUYER

A buyer may request to cancel an order if:

• The seller has not yet shipped the product.

• The seller has not started providing the service.

• The cancellation request is submitted before the order is marked as shipped or completed.

If the cancellation is approved, the payment held in Escrow will be refunded to the buyer after deducting any applicable KENYPLUS cancellation or processing fees.

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2. ORDER CANCELLATION BY THE SELLER

A seller may cancel an order if:

• The product is out of stock.

• The product is no longer available.

• There is an error in the product listing or pricing.

• The buyer provides incorrect delivery information.

• The seller is unable to fulfill the order due to circumstances beyond their control.

The seller must provide a valid reason for cancellation. If approved, the buyer will receive a refund in accordance with the KENYPLUS Refund Policy.

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3. ORDERS THAT CANNOT BE CANCELLED

An order cannot be cancelled if:

• The seller has already shipped the product.

• The buyer has already received the product.

• The service has already been completed.

• The order has been marked as completed.

• A dispute or return process has already begun.

In these situations, the buyer must follow the KENYPLUS Return Policy or Refund Policy instead.

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4. ESCROW PROTECTION

All payments are securely held by KENYPLUS through our Escrow Payment System until the transaction is completed.

If an order is cancelled before shipment or service delivery, the payment will remain secure and will be returned to the buyer after any applicable processing fees are deducted.

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5. CANCELLATION PROCESSING FEE

KENYPLUS may charge a Cancellation Processing Fee for approved cancellations.

This fee helps cover:

• Payment processing costs

• Escrow administration

• Transaction verification

• Customer support

• Fraud prevention

• Platform operational costs

Any applicable fee will be clearly communicated before the cancellation is finalized.

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6. FRAUDULENT CANCELLATIONS

KENYPLUS does not tolerate abuse of the cancellation process.

The following actions are prohibited:

• Repeated cancellations without valid reasons.

• Cancelling orders to avoid payment obligations.

• Providing false information to obtain a cancellation.

• Any attempt to misuse the platform's cancellation process.

Users who abuse the cancellation system may have their accounts suspended or permanently terminated.

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7. KENYPLUS RIGHTS

KENYPLUS reserves the right to:

• Review every cancellation request.

• Request additional information from buyers or sellers.

• Approve or reject cancellation requests.

• Hold payments while investigating disputes.

• Suspend accounts involved in fraudulent activities.

• Deduct applicable processing fees where permitted.

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8. FINAL DECISION

KENYPLUS acts as a neutral marketplace and escrow service provider. We review all cancellation requests fairly and make decisions based on the evidence provided by both parties.

By using the KENYPLUS platform, buyers and sellers agree to comply with this Cancellation Policy and accept the final decision made by KENYPLUS, subject to any rights available under applicable law.

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KENYPLUS is committed to maintaining a secure, transparent, and trusted marketplace where buyers and sellers can transact with confidence through our Escrow Protection System.CANCELLATION POLICY

Effective Date: ___________________

At KENYPLUS, we strive to ensure a smooth and secure shopping experience for both buyers and sellers. This Cancellation Policy explains when and how orders may be cancelled before they are completed.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

1. ORDER CANCELLATION BY THE BUYER

A buyer may request to cancel an order if:

• The seller has not yet shipped the product.

• The seller has not started providing the service.

• The cancellation request is submitted before the order is marked as shipped or completed.

If the cancellation is approved, the payment held in Escrow will be refunded to the buyer after deducting any applicable KENYPLUS cancellation or processing fees.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

2. ORDER CANCELLATION BY THE SELLER

A seller may cancel an order if:

• The product is out of stock.

• The product is no longer available.

• There is an error in the product listing or pricing.

• The buyer provides incorrect delivery information.

• The seller is unable to fulfill the order due to circumstances beyond their control.

The seller must provide a valid reason for cancellation. If approved, the buyer will receive a refund in accordance with the KENYPLUS Refund Policy.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

3. ORDERS THAT CANNOT BE CANCELLED

An order cannot be cancelled if:

• The seller has already shipped the product.

• The buyer has already received the product.

• The service has already been completed.

• The order has been marked as completed.

• A dispute or return process has already begun.

In these situations, the buyer must follow the KENYPLUS Return Policy or Refund Policy instead.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

4. ESCROW PROTECTION

All payments are securely held by KENYPLUS through our Escrow Payment System until the transaction is completed.

If an order is cancelled before shipment or service delivery, the payment will remain secure and will be returned to the buyer after any applicable processing fees are deducted.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

5. CANCELLATION PROCESSING FEE

KENYPLUS may charge a Cancellation Processing Fee for approved cancellations.

This fee helps cover:

• Payment processing costs

• Escrow administration

• Transaction verification

• Customer support

• Fraud prevention

• Platform operational costs

Any applicable fee will be clearly communicated before the cancellation is finalized.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

6. FRAUDULENT CANCELLATIONS

KENYPLUS does not tolerate abuse of the cancellation process.

The following actions are prohibited:

• Repeated cancellations without valid reasons.

• Cancelling orders to avoid payment obligations.

• Providing false information to obtain a cancellation.

• Any attempt to misuse the platform's cancellation process.

Users who abuse the cancellation system may have their accounts suspended or permanently terminated.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

7. KENYPLUS RIGHTS

KENYPLUS reserves the right to:

• Review every cancellation request.

• Request additional information from buyers or sellers.

• Approve or reject cancellation requests.

• Hold payments while investigating disputes.

• Suspend accounts involved in fraudulent activities.

• Deduct applicable processing fees where permitted.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

8. FINAL DECISION

KENYPLUS acts as a neutral marketplace and escrow service provider. We review all cancellation requests fairly and make decisions based on the evidence provided by both parties.

By using the KENYPLUS platform, buyers and sellers agree to comply with this Cancellation Policy and accept the final decision made by KENYPLUS, subject to any rights available under applicable law.

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KENYPLUS is committed to maintaining a secure, transparent, and trusted marketplace where buyers and sellers can transact with confidence through our Escrow Protection System.