REFUND POLICY

Effective Date: ___________________

At KENYPLUS, we are committed to ensuring fair and secure transactions for both buyers and sellers through our Escrow Payment System.

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ELIGIBILITY FOR A REFUND

A buyer may qualify for a refund only if our investigation confirms that:

• The product delivered is different from the product ordered.

• The product does not match the seller's description.

• The seller delivered the wrong size, model, color, or quantity (where applicable).

• The product is counterfeit or not genuine when advertised as authentic.

• The product is damaged due to the seller's negligence before shipping.

• The seller fails to deliver the product within the agreed period without a valid reason.

KENYPLUS reserves the right to request evidence such as photos, videos, delivery records, and communication between the buyer and seller before making a decision.

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NON-REFUNDABLE CASES

Refunds will NOT be approved if:

• The buyer simply changes their mind after purchase.

• The buyer orders the wrong product.

• The buyer fails to read the product description before purchasing.

• The product matches the seller's description and is